Lucenra Privacy Policy
Last Updated: 02-01-2.26
At Lucenra, we are committed to protecting your privacy and securing your personal information. This Privacy Policy describes how we collect, use, disclose, retain, and safeguard your Personal Data when you visit or interact with our website, applications, or services.
1. Introduction
This Policy explains:
- What personal information we collect
- How and why we collect it
- How we use and protect it
- Your rights regarding your personal information
By accessing or using Lucenra services or websites, you agree to the terms of this policy.
2. What Personal Data We Collect
When you visit our website or interact with our services, we may collect information that identifies you, including but not limited to:
- Name, email address, phone number
- Company or organization details
- IP address and browser/device information
- Interaction data such as pages visited or forms submitted
We collect this data when you voluntarily provide it (e.g., contact forms, subscriptions) and through automated means
3. How We Use Your Information
Lucenra uses Personal Data for purposes including, but not limited to:
- Responding to inquiries and service requests
- Improving and personalizing our services
- Analyzing usage trends and website performance
- Sending communications related to our products, updates, or policies
We also use aggregated, anonymized data for analytics and research to improve our solutions.
4. Lawful Basis for Data Processing
Where applicable, we process your personal information based on one or more of the following:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Our legitimate interest to improve service delivery and security
5. Retention of Data
We retain Personal Data only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law. Unless otherwise required, Lucenra retains personal information for a period of two (2) years from the date of collection, after which the data will be securely archived or deleted upon request.
6. Disclosure and Third Parties
Lucenra may share your information with:
- Service providers and partners who support our operations
- Legal authorities when required by law
- Third parties in connection with corporate transactions
All third parties are contractually bound to protect your data and use it only for specified purposes.
7. International Transfers
Your personal data may be processed or stored outside your home jurisdiction. In such cases, we ensure appropriate safeguards are in place to protect your privacy in accordance with applicable law.
8. Your Privacy Rights
Where applicable, you have the right to:
- Access the personal information we hold about you
- Request correction or deletion
- Restrict or object to processing
- Withdraw consent at any time
To exercise these rights, contact our Data Protection Representative at [email protected]
(or another specified contact).
9. Security Measures
We maintain reasonable administrative, technical, and physical safeguards to protect your data against unauthorized access, loss, or misuse. This includes secure technologies, encryption, and compliance with relevant data protection standards.
10. Updates to This Policy
Lucenra may update this Privacy Policy occasionally to reflect changes in regulations, practices, or services. We will notify you of any material changes by posting the updated policy on our website with a revised effective date.
If you have questions or need assistance with privacy-related concerns, please contact us at: [email protected]